Política de privacidade
Privacy Policy
HappySoul operates this website and store, including all related information, content, features, tools, products, and services to provide you, the customer, with a personalized shopping experience (the “Services”). HappySoul is powered by Shopify, which enables us to provide our Services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services.
By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal Information” refers to any information that identifies or can reasonably be linked to you.
We may collect the following types of personal information:
- Contact Information: name, billing address, shipping address, email address
- Payment Information: payment details processed securely via third-party providers (we do not store full payment details)
- Order Information: products viewed, added to cart, purchased, returned, or exchanged
- Account Information: login details, preferences
- Customer Support Information: any information you provide when contacting us
- Device Information: IP address, browser type, device type, network connection
- Usage Information: how you interact with our website
How We Collect Information
We collect personal information:
- Directly from you (when you place an order or contact us)
- Automatically (through cookies and similar technologies)
- From service providers and partners (such as payment processors and analytics tools)
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Improve and personalize your shopping experience
- Send updates related to your orders
- Prevent fraud and ensure security
- Comply with legal obligations
We may also use your information for marketing purposes (such as email promotions), and you can opt out at any time.
Sharing Your Information
We may share your personal information with:
- Shopify (to operate the store)
- Payment providers (e.g. Stripe, PayPal)
- Shipping and logistics partners
- Third-party suppliers and fulfillment partners (to process and deliver your orders)
- Marketing and analytics providers
These third parties process your information only as necessary to provide their services.
International Data Transfers
Your information may be transferred and processed outside your country, including the United States.
Where required, we use appropriate safeguards to protect your data.
Your Rights (EEA/UK Customers)
If you are located in the European Economic Area or UK, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us using the details below.
Data Retention
We retain your personal information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
Security
We take reasonable measures to protect your information. However, no method of transmission over the internet is 100% secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Shopify Relationship
Our store is hosted by Shopify, which may collect and process your data to provide and improve its services.
For more information, please visit:
https://privacy.shopify.com/en
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
Contact
If you have any questions or wish to exercise your rights, you can contact us at:
Email: happysoulstore@outlook.pt
Location: Portugal