Política de reembolso

 Refund Policy

Last updated: June 2026

Our Commitment Your satisfaction is our priority. If you are not happy with your order for any reason, we make it simple — no need to ship anything back.

How to Request a Refund Contact us within 14 days of receiving your order at [o teu email de suporte] with your order number and a brief description of the issue. We will issue a full refund to your original payment method — and you are welcome to keep the item.

EU Consumer Rights In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, simply contact us — no return shipment is required.

Refund Processing Refunds are processed within 10 business days of approval and returned to your original payment method.

Exceptions Refunds do not apply to:

• Digital products or downloadable content
• Gift cards
• Items damaged due to misuse or normal wear and tear

Questions? Contact us at happysoulstore@outlook.pt